Privacy

Zazi records mobile money transactions for agent businesses in Ghana. This page says what we hold, why, and what you can ask us to do with it. Last updated 23 September 2026.

What we hold

  • Your business. Its name, the email address and phone number you sign up with, and your settings.
  • The people in it. Names of owners and workers, and email addresses where they have one.
  • Transactions. Amount, type, network, time, the customer's mobile number, the network's reference, and any note. This is the record the product exists to keep.
  • Money positions. Cash and float given to each agent, balances, day-end counts, float requests, and business costs you record.
  • Phones. An identifier the app generates for the handset, its name, model type, Android version, and the app version. Keypad phones are identified by their number.
  • An audit trail. Who did what and when — sign-ins, allocations, revocations, day closes — so money can be accounted for.

Mobile money messages on the phone

With your permission, the Android app reads the mobile money confirmations your network sends to the handset, so a transaction is recorded without anyone typing it. The message is read on the phone: what leaves it is the result — amount, type, network, customer number, time and reference — not your inbox.

One exception, and it is yours to choose: if a message was read incorrectly and the agent taps report a mistake, that single message is sent to us so the fault can be fixed. Nothing else is sent, and the app works without the permission at all — transactions are then typed in by hand.

What we never do

  • We do not sell your data, and we do not share it for advertising.
  • We carry no advertising and no third-party tracking or analytics.
  • We do not read your personal messages: only mobile money confirmations are parsed, and only on the phone.
  • We do not move money. Zazi records what your networks did; it is not a payment service.

Who else is involved

  • Render hosts the service and its database, in Frankfurt, Germany.
  • Resend delivers our email: sign-up confirmation, password reset, and the evening summary if you have it switched on.
  • An SMS provider carries messages to and from keypad phones, and customer receipts, where your business has switched those on.
  • Google Play distributes the Android app.

Each is used to run the service and is given only what that requires.

Keeping it safe

  • Everything travels over HTTPS.
  • Passwords are stored as salted hashes, never in a readable form.
  • The app keeps its session in Android's encrypted storage, and its local database is encrypted on the phone.
  • A business can only ever see its own data; that rule is enforced on the server, not in the screen.
  • Recorded transactions cannot be edited or deleted — a correction is a new, visible entry. That is what makes the ledger worth trusting.

How long we keep it

We keep your business's records for as long as the business uses Zazi, because a ledger with holes in it is not a ledger. Ask us to close your account and we will delete your business's data within 30 days, apart from anything we must keep by law. You can download your transactions as a statement at any time, in PDF or for Excel.

Your choices

  • Ask for a copy of your data, or for it to be corrected or deleted.
  • Switch customer receipts and the evening email on or off in Settings.
  • Refuse or withdraw the message-reading permission on the phone, in Android settings.

Children

Zazi is for businesses. It is not intended for anyone under 18.

Asking us

Write to support@getzazi.com and say what you need. We answer privacy requests within 30 days.

If this page ever changes in a way that matters, we will say so here and date it.