Support
Something wrong, or a question? Write to us and we will answer. Tell us what you were doing and we can usually see the rest ourselves.
Write to us
What helps us fix it quickly
- Your business name.
- What you were doing when it happened, and what you expected instead.
- The time it happened, roughly.
- For a transaction: the customer's number, or the reference shown on the transaction.
- For the app: the version, shown at the bottom of the phone's dashboard.
Never send us your password. We will never ask for it, and we do not need it to help you.
Common things
- An agent cannot sign in. Activation codes are used once and expire. Issue a fresh one on the Team page.
- A transaction is missing. If the phone was offline it will send when there is signal. The agent's screen says what is still waiting.
- A balance looks wrong. Open the agent from Cash & float: every figure there is explained by the ledger below it.
- An amount was recorded incorrectly. Nothing is deleted. Record a correction, which stays visible beside the original.
Reporting something serious
Suspected fraud, a security problem, or money that does not add up: write to support@getzazi.com with "urgent" in the subject.